Last updated: 2 October 2026
Every Scrub Country garment is printed to order, just for you. That keeps waste down, but it also means we handle returns a little differently from a store that holds stock. Here’s how it works.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights, and they apply to every item, including items bought on sale.
Faulty, damaged or wrong items
If your order arrives with a printing fault, damage, or the wrong item, size or colour, we’ll fix it at no cost to you:
- Email info@scrubcountry.com.au with your order number and a clear photo of the problem (and of the size label, if it’s the wrong size).
- We’ll reply within 2 business days with a free replacement or a full refund to your original payment method, whichever you prefer.
- In most cases you won’t need to send the item back. If we do need it returned, we’ll tell you how and cover the postage.
Please let us know within 30 days of delivery so we can sort it out with our print partner quickly. If a fault shows up later, still get in touch, because your Consumer Law rights don’t run out after 30 days.
Change of mind and sizing
Because each item is made to order, we can’t accept returns or exchanges if you change your mind or order the wrong size. Please check the sizing on the product page before ordering. If you’re unsure, email us and we’ll help you pick the right fit.
Lost or late parcels
If your tracking shows no movement for 10 business days, or your parcel is marked delivered but hasn’t arrived, email us and we’ll chase it up with the carrier. If it’s lost in transit, we’ll send a replacement or give you a refund. If a parcel comes back to us because of an incorrect or incomplete address, we can reship it once you’ve paid the postage again.
Cancelling an order
Need to cancel or change something? Email us as soon as possible. If your order hasn’t gone into production, we’ll cancel it and give you a full refund. Once printing has started, we can’t cancel it.
Refunds
Approved refunds go back to your original payment method, including PayPal and Afterpay. Your bank or provider usually shows the refund within 5 to 10 business days. If you paid with Afterpay, any instalments still owing are adjusted automatically.
Need help?
Email info@scrubcountry.com.au with your order number and we’ll get back to you.