Last updated: 25 September 2026
These terms apply when you use scrubcountry.com.au or buy from us. By placing an order, you agree to them. “Scrub Country”, “we”, “us” and “our” mean the business that operates this store.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms limits those rights.
Products and sizing
We try to show every product, print and colour as accurately as we can, but colours can look different from screen to screen, and prints can vary slightly from garment to garment. Please check the size details on each product page before you order. If you’re unsure about sizing, email us first.
Prices and payment
- Prices are in Australian dollars and include GST where it applies.
- Shipping costs are shown at checkout before you pay.
- We accept the payment methods shown at checkout. Buy-now-pay-later services such as Afterpay are subject to that provider’s own terms.
- If a product is listed at the wrong price because of an obvious error, we may cancel the order and refund you in full.
Orders
You’ll receive an email once your order is placed. Your order is accepted once it has been processed and paid. We may decline or cancel an order, with a full refund, if an item becomes unavailable, payment can’t be verified, or we suspect fraud.
Many of our garments are printed to order. Once production has started, we may not be able to change or cancel your order. If you need to make a change, email us as soon as possible.
Shipping
We ship within Australia. Delivery times shown on the site or in emails are estimates, not guarantees, and printed-to-order items need extra time before they’re dispatched. The risk in your order passes to you once it has been delivered to the address you gave us. Please check your address carefully, because we can’t be responsible for parcels sent to an incorrect address you’ve supplied.
Returns and refunds
Returns and refunds are covered by our Refund and Returns Policy. If an item arrives faulty, damaged or not as described, email us at info@scrubcountry.com.au with your order number and a photo, and we’ll make it right in line with the Australian Consumer Law.
Garment care
To keep prints looking their best, wash garments inside out in cold water and avoid tumble drying and ironing directly on the print. Wear and tear, or damage caused by not following care instructions, is not a fault.
Intellectual property
The Scrub Country name, logo, designs, artwork, photography and site content belong to us. You may not copy, reproduce or sell them without our written permission.
Using the site
Don’t misuse the site, for example by trying to break its security, scraping it, or placing fraudulent orders. We may suspend accounts or cancel orders connected with misuse.
Liability
To the extent the law allows, and apart from the consumer guarantees above, our liability for any product is limited to replacing it, supplying an equivalent, or refunding what you paid for it. We are not liable for indirect or consequential loss.
Privacy
Our Privacy Policy explains how we handle your personal information.
Changes and governing law
We may update these terms from time to time. The version on this page when you place your order is the one that applies. These terms are governed by the laws of New South Wales, Australia.
Contact
Questions about these terms or an order? Email info@scrubcountry.com.au.