Last updated: 25 September 2026
Scrub Country (“we”, “us”, “our”) runs the online store at scrubcountry.com.au. This policy explains what personal information we collect, why we collect it, and how we look after it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
- Order details: your name, email address, phone number, and billing and delivery addresses.
- Payment information: handled directly by our payment providers. We never see or store your full card number.
- Account details: if you create an account, your login details and order history.
- Newsletter sign-ups: your email address, if you choose to join our mailing list.
- Messages: anything you send us by email.
- Browsing information: your IP address, browser and device type, pages visited and items added to cart, collected with cookies and similar technologies.
Why we collect it
- To process, print, pack and deliver your order, and to contact you about it.
- To handle returns, refunds and customer service requests.
- To send you news about new releases and offers, if you’ve subscribed. Every email has an unsubscribe link.
- To keep the store secure and prevent fraud.
- To understand how people use the site and to measure our advertising, so we can improve both.
- To meet our legal obligations, such as tax and accounting records.
Who we share it with
We don’t sell your personal information. We share it only with the service providers we need to run the store, and only as much as each one needs:
- Payment providers: WooPayments (powered by Stripe), PayPal and Afterpay.
- Production and shipping partners: the partners who print and dispatch your order, our shipping software and delivery carriers.
- Email: MailPoet, which sends our order and newsletter emails.
- Hosting, security and site statistics: our web host and Jetpack.
- Advertising and analytics platforms: Google, Meta, TikTok, Snapchat and Reddit, which may receive information about your visit and purchases through cookies and tracking pixels (see below).
- Authorities: government bodies or law enforcement, where the law requires it.
Some of these providers store data outside Australia, including in the United States. We use reputable providers that protect personal information to a standard comparable to Australian law.
Cookies and tracking
We use cookies to keep your cart working, remember your preferences, understand site traffic and show you relevant ads on other platforms. You can block or delete cookies in your browser settings. The store will still work, but your cart and login may not be remembered. You can also manage ad personalisation in your Google, Meta, TikTok, Snapchat and Reddit account settings.
How long we keep it
We keep order records for as long as tax and consumer law require, which is generally seven years. We keep newsletter details until you unsubscribe, and delete or de-identify other information once we no longer need it.
Keeping it secure
The site is encrypted with SSL, card payments are handled by PCI-compliant payment providers, and access to customer information is limited to the people who need it to fulfil orders. No system is completely secure. If a data breach is likely to cause you serious harm, we’ll tell you and the Office of the Australian Information Commissioner, as the law requires.
Your rights
You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing info@scrubcountry.com.au. We’ll respond within 30 days. If you’re not satisfied with how we handle a privacy complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always on this page, with the date it was last updated at the top.
Contact
For privacy questions or requests, email info@scrubcountry.com.au.